RETURNS POLICY

OUR RETURNS POLICY

Returns must adhere to the following: 

  •  Items must be returned in their original packaging.
  •  Items must not contain any evidence of wear, stains or odours 
  •  *If the above is not adhered to when you make the return. Dele Jewellery reserves the right to return the item back to you.

 

WHEN WILL I BE REFUNDED? 

Please keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our warehouse please allow 3-5 working days for this to be processed (allow up to 5-7 working days during sale periods). Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account. 

If you can see your return has reached us and more than 3 working days have passed please email us at hello@delejewellery.com

CAN I EXCHANGE ITEMS? 

You can exchange your item for a different size or colour (at the same price) by sending this back to our warehouse. All exchanges are processed in line with our live stock levels. If the item you have requested as part of your exchange is out of stock you will automatically be refunded in line with our returns policy. 

RETURNS ARE NOT FREE 

We are not offering free returns and it is the customer's responsibility to send the item back to us.